Good to know about your stay
Here you will find the most important permanent information about arrival, check-in, our two buildings, thermal spa use, breakfast, parking and other practical topics relating to your stay at Mokni’s Palais Hotel & SPA.
Arrival, check-in & check-out
Check-in and check-out for guests of both hotel buildings take place at our reception in the “Rossini” building .
If you expect to arrive after 6:00 p.m., please let us know in good time by telephone or by e-mail. A later arrival is possible by prior arrangement.
When you arrive, please always go first to reception in the “Rossini” building – even if you have booked a room in the “Badhotel” or a garage parking space.
One hotel, two buildings
Mokni’s Palais Hotel & SPA consists of two buildings facing each other on the Kurplatz: “Rossini” and “Badhotel”. They are only around 40 metres apart.
Reception, check-in & breakfast
The “Rossini” houses reception, check-in and check-out as well as the daily sparkling wine breakfast buffet for guests of both hotel buildings.
More about the “Rossini”Bathrobe access & fitness
The “Badhotel” offers direct, weather-protected bathrobe access to the “Palais Thermal”. Our fitness studio of more than 200 m² is also located there.
More about the “Badhotel”Guests staying in the “Rossini” cross the Kurplatz in their bathrobes to visit the thermal spa. This is customary in Bad Wildbad.
Sparkling wine breakfast buffet & dining
The generous Sparkling wine breakfast buffet is served for guests of both hotel buildings in the “Rossini” .
Mokni’s does not have its own traditional hotel restaurant and does not normally offer half board. Numerous restaurants, cafés and bars can be found in the immediate vicinity. During your visit to the thermal spa, the bistro in the “Palais Thermal” is also available.
In the fitness area, hotel guests can enjoy a small wake-up espresso or Early Morning Coffee from 6:30 a.m.
Thermal spas & included services
Admission to the thermal spas is already included in our regular room rates and packages. During their stay, hotel guests can use both the “Palais Thermal” and the “Vital Therme” .
- “Palais Thermal”: historic thermal spa with thermal water pools, sauna area and direct bathrobe access via the “Badhotel”.
- “Vital Therme”: classic thermal bathing with swimwear, around a two-minute walk from the hotel.
- On the day of arrival: Thermal spa use is possible from the time your room is actually available.
- On the day of departure: The “Palais Thermal” is included until check-out. Further use can currently be added for an additional charge.
- “Vital Therme” on the day of departure: Use is no longer included in the room rate on the day of departure.
- Current opening hours: Please always check them at zeit.moknis.com .
For special offers or different rates, individual services may be subject to different conditions. Your personal booking confirmation is always authoritative.
“Palais Thermal” & swimwear
Different swimwear rules apply in different areas of the “Palais Thermal”.
- The thermal water pools can generally be used either with or without swimwear.
- The new textile sauna can also generally be used with swimwear.
- The traditional saunas and the Roman steam bath are always used without swimwear.
- Every Tuesday is textile bathing day : On Tuesdays, swimwear is compulsory in the indoor pools and in the textile sauna. The outdoor pool can still be used with or without swimwear; the traditional sauna area remains textile-free.
Bathrobe, spa towels & room cleaning
We provide one loan bathrobe per person for the duration of the stay in the standard size L/XL. An additional bathrobe change is available for a fee of €5.00.
Spa towels are also provided free of charge and can be changed daily if required. A daily towel change is possible regardless of the regular room-cleaning schedule.
Smartphones, tablets and cameras are not permitted in the thermal spas in order to protect the privacy of other guests.
Massages & wellness treatments
In addition to your thermal spa visit, you can book selected massages and wellness treatments.
Appointments at short notice cannot be guaranteed. Popular times are often fully booked well in advance, so we recommend making a reservation before your arrival.
Rooms, Wi-Fi & facilities
Rooms with balconies are located exclusively in the “Badhotel”. Not every room category there automatically has a balcony – the exact description of your booked room is decisive.
Standard double rooms for single occupancy cannot normally be booked. Dedicated single-room categories are available for solo travellers.
Parking & EV charging
Only a limited number of garage parking spaces are available directly at the hotel. Advance reservation is required.
- Hotel garage: €8.50 per hotel night, subject to availability. The maximum entrance height is 2.00 m.
- P4 “Kurzentrum”: public car park approximately 500 metres from the hotel.
- P6 “Sportplatz”: free alternative, around a 20 to 30-minute walk away.
- EV charging: There is currently no hotel-owned charging station directly at the hotel. Public charging options are available in Bad Wildbad.
If you have reserved a garage parking space, please do not drive directly to the garage; first report to reception in the “Rossini”.
Pets & assistance dogs
Pets are generally not permitted in our hotel.
An exception applies to recognised assistance dogs with official identification and appropriate markings, such as guide dogs. Accommodation may be possible in the “Rossini” building by prior arrangement.
Please contact us before booking if you intend to arrive with a recognised assistance dog.
Rates, payment & booking conditions
- Rates: Published hotel rates include statutory VAT and exclude the applicable visitor’s tax.
- Payment: Cash, Girocard/EC card, Visa and Mastercard are accepted.
- American Express: is not accepted.
- Cancellation: Conditions may vary depending on the rate, offer, seasonal period or package.
For your specific booking, only the price, payment and cancellation conditions stated in your personal booking confirmation are binding.
Frequently asked questions about your stay
The most important answers about check-in, thermal spa use, breakfast, room facilities, parking and other practical questions relating to your stay.
Where and when do check-in and check-out take place?
Check-in, check-out and reception for guests of both hotel buildings are located in the “Rossini”.
Your room is guaranteed to be available from 3:00 p.m. on the day of arrival. Regular check-in is possible until 6:00 p.m. On the day of departure, please vacate your room by 11:00 a.m.
What should I know if I arrive after 6:00 p.m.?
A later arrival is possible by prior arrangement. Please inform us in good time by telephone or e-mail if you expect to arrive after 6:00 p.m.
Please do not arrive unannounced after reception has closed, as access to your room must be arranged in advance.
What is the difference between the “Rossini” and the “Badhotel”?
The two buildings are around 40 metres apart on the Kurplatz. Reception, check-in, check-out and breakfast are located in the “Rossini”.
The “Badhotel” offers direct, weather-protected bathrobe access to the “Palais Thermal” and also houses the fitness studio.
When can I use the thermal spas and what applies on the day of departure?
Thermal spa use is possible on the day of arrival from the time your room is actually available.
On the day of departure, the “Palais Thermal” is included until check-out. The “Vital Therme” is no longer included in the room rate on the day of departure.
Which services are included in the overnight rate?
Regular room rates and packages include, among other things, the sparkling wine breakfast buffet, admission to the “Palais Thermal”, use of the “Vital Therme” during your stay, the fitness studio, one loan bathrobe, spa towels and Wi-Fi.
For special offers or different rates, your personal booking confirmation is authoritative.
What are the swimwear rules at the “Palais Thermal”?
The thermal water pools and the textile sauna can generally be used either with or without swimwear. The traditional saunas and the Roman steam bath are used without swimwear.
Every Tuesday is textile bathing day. Swimwear is then compulsory in the indoor pools and the textile sauna. The outdoor pool remains optional; the traditional sauna area remains textile-free.
When and where is breakfast served, and is half board available?
The sparkling wine breakfast buffet for guests of both buildings is served in the “Rossini”.
- Monday to Friday: 7:30 a.m. to 10:00 a.m.
- Saturday, Sunday and public holidays: 7:30 a.m. to 10:15 a.m.
Mokni’s does not have its own traditional hotel restaurant and does not normally offer half board.
Are bathrobes, spa towels and pool shoes provided?
We provide one loan bathrobe per person. Spa towels are also included and can be changed daily if required.
Pool shoes are not provided and should be brought with you.
Where can I park, and is there an EV charging station?
A limited number of garage parking spaces can currently be reserved for €8.50 per hotel night, subject to availability.
Alternatives are the public P4 “Kurzentrum” car park and the free P6 “Sportplatz” parking area. There is currently no hotel-owned EV charging station at the hotel.
What facilities do the rooms have, and are rooms with balconies available?
All rooms have a small refrigerator and free Wi-Fi.
Rooms with balconies are located exclusively in the “Badhotel”. Not every room category there automatically has a balcony.
Are pets allowed in the hotel?
Pets are generally not permitted.
Recognised assistance dogs with official identification and appropriate markings may be accommodated in the “Rossini” building by prior arrangement.
Should I reserve massages and wellness treatments in advance?
Yes. Appointments at short notice cannot be guaranteed, so we recommend booking before your arrival.
What cancellation and payment conditions apply?
Cancellation conditions may vary depending on the rate, offer, seasonal period or package.
Payment can generally be made in cash, by Girocard/EC card, Visa or Mastercard. American Express is not accepted.
The conditions stated in your personal booking confirmation are always binding.
Stand: Mai 2026 – Änderungen vorbehalten
Frequently asked questions about your stay
The most important answers about arrival, check-in, use of the thermal spas, breakfast, room facilities, parking and other practical information about your stay at Mokni’s.
Where and when do check-in and check-out take place?
Check-in, check-out and reception for guests staying in either hotel building are located in the “Rossini” building .
Your room is guaranteed to be available from 3:00 pm on your day of arrival. Regular check-in is possible until 6:00 pm. On your day of departure, we kindly ask you to vacate your room by 11:00 am.
This applies regardless of whether your room is located in the “Rossini” or in the “Badhotel” opposite.
What should I bear in mind if I arrive after 6:00 pm?
A later arrival is possible by prior arrangement. Please inform the hotel in good time by telephone or email if you expect to arrive after 6:00 pm.
Our team will then prepare everything for your arrival and provide you with the necessary information for accessing your room.
Please do not arrive unannounced after reception has closed, as access to your room must be arranged in advance.
From what time can I use the thermal spas, and what applies on the day of departure?
On your day of arrival, you may use the thermal spas once you have actually received your room. Your room will be available no later than 3:00 pm.
On your day of departure, admission to the “Palais Thermal” remains included until check-out at 11:00 am. Continued use can currently be added at reception for €20.00 per person.
Admission to the “Vital Therme” is no longer included in the room rate on the day of departure.
Unused thermal spa time on the day of arrival cannot be transferred free of charge to the day of departure. Prices and conditions for extended use are subject to change.
What is the difference between the “Rossini” and the “Badhotel”?
Mokni’s Palais Hotel & SPA consists of two buildings situated opposite one another on the Kurplatz, approximately 40 metres apart.
The “Rossini” houses reception, check-in, check-out and the sparkling wine breakfast buffet for all hotel guests.
The “Badhotel” offers direct, weather-protected bathrobe access to the “Palais Thermal”. The fitness studio is also located there.
The standard included services are available equally to guests staying in either building.
Which services are included in the room rate?
Our standard room rates and packages include the following services, among others:
- a rich sparkling wine breakfast buffet in the “Rossini”,
- admission to the directly connected “Palais Thermal”,
- admission to the “Vital Therme”, approximately a two-minute walk away – except on the day of departure,
- use of the fitness studio in the “Badhotel”,
- a bathrobe on loan and bath towels during your stay,
- complimentary Wi-Fi throughout the hotel.
Individual services may be subject to different conditions for special offers or alternative rates. The details stated in your personal booking confirmation always apply.
What are the swimwear rules at the “Palais Thermal”?
Different rules apply in the various areas of the “Palais Thermal”. The thermal water pools and the swimwear sauna may generally be used either with or without swimwear.
The traditional saunas and the Roman steam bath, however, are always used without swimwear. In the saunas, a sufficiently large towel must be placed underneath the entire body, including the feet.
Every Tuesday is a swimwear bathing day: swimwear is compulsory in the indoor pools and the swimwear sauna. The outdoor pool may still be used either with or without swimwear, while the traditional sauna area remains textile-free.
When and where is breakfast served, and is half board available?
The rich sparkling wine breakfast buffet for guests staying in either building is served in the “Rossini”.
- Monday to Friday: 7:30 am to 10:00 am,
- Saturdays, Sundays and public holidays: 7:30 am to 10:15 am.
Mokni’s does not have its own traditional hotel restaurant and does not normally offer half board. For lunch and dinner, guests can visit the bistro in the “Palais Thermal” or choose from numerous restaurants, cafés and bars within walking distance.
Short waiting times may occasionally occur during peak breakfast hours, particularly at weekends. Your table will be assigned to you on arrival.
Are bathrobes, bath towels and bathing shoes provided?
Each guest receives one bathrobe on loan for the duration of their stay. The bathrobes are available in one standard size, L/XL. Bath towels are also provided free of charge and can be exchanged daily if required.
For sustainability reasons, bathing shoes are not provided. Please therefore bring your own suitable bathing shoes.
Standard room cleaning takes place every second day of your stay. Towels can be exchanged daily regardless of the room cleaning schedule.
Where can I park, and does the hotel have an electric vehicle charging station?
A limited number of garage parking spaces are available directly at the hotel, subject to advance reservation and availability. A parking space currently costs €8.50 per hotel night.
Alternatively, you can use the public P4 “Kurzentrum” multi-storey car park or the free P6 “Sportplatz” car park.
The hotel does not currently have its own electric vehicle charging station. However, various public charging facilities are available in Bad Wildbad.
When you arrive, please first drive to reception in the “Rossini”. If you have reserved a garage parking space, you will receive further instructions there.
What facilities do the rooms have, and are rooms with balconies available?
Every room has a small refrigerator. Complimentary Wi-Fi is available throughout the hotel.
Rooms with balconies are located exclusively in the “Badhotel” . However, as not every room category in the “Badhotel” has a balcony, please check the exact name and description of your chosen room.
Standard double rooms cannot normally be booked for single occupancy. Various single-room categories are available for solo travellers.
Are pets allowed at the hotel?
Pets are generally not permitted at Mokni’s.
An exception applies to officially recognised assistance dogs with valid identification and the appropriate markings, such as guide dogs. Subject to prior arrangement, these dogs can be accommodated in the “Rossini” building.
Please contact the hotel before booking if you will be travelling with an officially recognised assistance dog.
Should I reserve massages and wellness treatments in advance?
Yes. Although massages and wellness treatments can generally also be requested during your stay, appointments at short notice cannot be guaranteed.
Particularly popular appointment times are often fully booked well in advance. We therefore recommend requesting your preferred treatments before arrival whenever possible.
Booked treatments can conveniently be charged to your room account.
How can I book, and which cancellation and payment conditions apply?
Rooms and packages can be booked directly through the online booking platform on the Mokni’s website. When booking directly, you will receive the best available hotel rate at the time of booking.
Many standard direct bookings can be cancelled free of charge up to three days before arrival. Special offers, certain seasonal periods and individual rates may be subject to different conditions.
Payment can generally be made in cash, by Girocard or EC card, Visa or Mastercard. American Express is not accepted.
The rate, payment and cancellation conditions stated in your personal booking confirmation are always binding.