Good to know about your stay

Check-in and check-out for guests of both hotel buildings take place at our reception in the “Rossini” building .

If you expect to arrive after 6:00 p.m., please let us know in good time by telephone or by e-mail. A later arrival is possible by prior arrangement.

When you arrive, please always go first to reception in the “Rossini” building – even if you have booked a room in the “Badhotel” or a garage parking space.

Mokni’s Palais Hotel & SPA consists of two buildings facing each other on the Kurplatz: “Rossini” and “Badhotel”. They are only around 40 metres apart.

Guests staying in the “Rossini” cross the Kurplatz in their bathrobes to visit the thermal spa. This is customary in Bad Wildbad.

The generous Sparkling wine breakfast buffet is served for guests of both hotel buildings in the “Rossini” .

Mokni’s does not have its own traditional hotel restaurant and does not normally offer half board. Numerous restaurants, cafés and bars can be found in the immediate vicinity. During your visit to the thermal spa, the bistro in the “Palais Thermal” is also available.

In the fitness area, hotel guests can enjoy a small wake-up espresso or Early Morning Coffee from 6:30 a.m.

Admission to the thermal spas is already included in our regular room rates and packages. During their stay, hotel guests can use both the “Palais Thermal” and the “Vital Therme” .

• “Palais Thermal”: historic thermal spa with thermal water pools, sauna area and direct bathrobe access via the “Badhotel”.
• “Vital Therme”: classic thermal bathing with swimwear, around a two-minute walk from the hotel.
• On the day of arrival: Thermal spa use is possible from the time your room is actually available.
• On the day of departure: The “Palais Thermal” is included until check-out. Further use can currently be added for an additional charge.
• “Vital Therme” on the day of departure: Use is no longer included in the room rate on the day of departure.
• Current opening hours: Please always check them at zeit.moknis.com .

For special offers or different rates, individual services may be subject to different conditions. Your personal booking confirmation is always authoritative.

Different swimwear rules apply in different areas of the “Palais Thermal”.

• The thermal water pools can generally be used either with or without swimwear.
• The new textile sauna can also generally be used with swimwear.
• The traditional saunas and the Roman steam bath are always used without swimwear.
• Every Tuesday is textile bathing day : On Tuesdays, swimwear is compulsory in the indoor pools and in the textile sauna. The outdoor pool can still be used with or without swimwear; the traditional sauna area remains textile-free.

We provide one loan bathrobe per person for the duration of the stay in the standard size L/XL. An additional bathrobe change is available for a fee of €5.00.

Spa towels are also provided free of charge and can be changed daily if required. A daily towel change is possible regardless of the regular room-cleaning schedule.

Smartphones, tablets and cameras are not permitted in the thermal spas in order to protect the privacy of other guests.

In addition to your thermal spa visit, you can book selected massages and wellness treatments.

Appointments at short notice cannot be guaranteed. Popular times are often fully booked well in advance, so we recommend making a reservation before your arrival.

Rooms with balconies are located exclusively in the “Badhotel”. Not every room category there automatically has a balcony – the exact description of your booked room is decisive.

Standard double rooms for single occupancy cannot normally be booked. Dedicated single-room categories are available for solo travellers.

Only a limited number of garage parking spaces are available directly at the hotel. Advance reservation is required.

• Hotel garage: €8.50 per hotel night, subject to availability. The maximum entrance height is 2.00 m.
• P4 “Kurzentrum”: public car park approximately 500 metres from the hotel.
• P6 “Sportplatz”: free alternative, around a 20 to 30-minute walk away.
• EV charging: There is currently no hotel-owned charging station directly at the hotel. Public charging options are available in Bad Wildbad.

If you have reserved a garage parking space, please do not drive directly to the garage; first report to reception in the “Rossini”.

Pets are generally not permitted in our hotel.

An exception applies to recognised assistance dogs with official identification and appropriate markings, such as guide dogs. Accommodation may be possible in the “Rossini” building by prior arrangement.

Please contact us before booking if you intend to arrive with a recognised assistance dog.

• Rates: Published hotel rates include statutory VAT and exclude the applicable visitor’s tax.
• Payment: Cash, Girocard/EC card, Visa and Mastercard are accepted.
• American Express: is not accepted.
• Cancellation: Conditions may vary depending on the rate, offer, seasonal period or package.

For your specific booking, only the price, payment and cancellation conditions stated in your personal booking confirmation are binding.