Good to know about your stay

Check-in and check-out for guests of both hotel buildings take place at our reception in the “Rossini” building .

Included use of the “Palais Thermal” and the “Vital Therme” begins on the day of arrival once your room has actually been made available to you.

On arrival, please always drive to reception in the “Rossini” first – even if your room is in the “Badhotel” or you have reserved a hotel garage space.

A later arrival is possible by prior arrangement. Please inform our reception team in good time by telephone or by e-mail if you expect to arrive after 6:00 p.m.

Please do not arrive unannounced after reception has closed, as access to your room must be arranged in advance.

Mokni’s Palais Hotel & SPA consists of two buildings facing each other on the Kurplatz: the “Rossini” and the “Badhotel” . They are only around 40 metres apart.

Guests staying in the “Rossini” cross the Kurplatz in their bathrobes to visit the “Palais Thermal” . This is perfectly normal in Bad Wildbad.

Admission to the thermal spas is already included in our regular room rates and packages .

During your stay, you can use both the “Palais Thermal” and the “Vital Therme” .

• “Palais Thermal” : historic thermal spa with thermal-water pools, sauna area and direct access in your bathrobe from the “Badhotel” .
• “Vital Therme” : around a two-minute walk from the hotel.
• On the day of arrival: Thermal spa use is possible once your room has actually been made available to you.
• On the day of departure: The “Palais Thermal” is included until check-out at 11:00 a.m.
• Extended use on departure day: Afterwards, you can continue using the “Palais Thermal” for €20.00 per person, including the sauna area.
• “Vital Therme” on the day of departure: Admission is no longer included in the room rate.

You are welcome to use the bathrobe and spa towels from your room again if you extend your visit to the “Palais Thermal” on the day of departure.

Please always check the current opening hours of the “Palais Thermal” and “Vital Therme” before your visit.

Individual services may vary for special offers or different rates. Your personal booking confirmation is always binding.

Different swimwear rules apply in different areas of the “Palais Thermal” .

• The thermal-water pools can generally be used either with or without swimwear.
• The new swimwear sauna can generally be used with or without swimwear.
• The traditional saunas and the Roman steam bath are used without swimwear.
• Every Tuesday is Swimwear Tuesday : Swimwear is compulsory in the indoor thermal-water pools and in the swimwear sauna. The outdoor pool can still be used either with or without swimwear, while the traditional sauna area remains textile-free.

If you would like to understand the rules in more detail before your first visit, our guide explains textile-free use at the “Palais Thermal” step by step.

We provide one loan bathrobe per person for the duration of your stay in one standard size, L/XL. Spa towels are also provided free of charge.

Spa towels can be replaced daily if required, independently of the regular housekeeping schedule.

For the short trip to the “Palais Thermal” or the “Vital Therme” , you will find a white wellness bag in the wardrobe next to the bathrobes and towels.

Smartphones, tablets and cameras are not permitted in the thermal spas in order to protect the privacy of other guests.

In addition to visiting the “Palais Thermal” and the “Vital Therme” , you can book selected massages and wellness treatments .

Appointments at short notice cannot be guaranteed. Popular times are often booked well in advance, so we recommend reserving before your arrival.

If you would like to combine selected treatments with your stay from the outset, you can also explore our wellness packages .

The generous sparkling wine breakfast buffet is served for guests of both hotel buildings in the “Rossini” .

Mokni’s does not have its own traditional hotel restaurant and does not normally offer half board. Our restaurant, café and bar overview for Bad Wildbad shows numerous options within easy walking distance.

During your visit to the “Palais Thermal” , you can also use the bistro inside the “Palais Thermal” .

In the fitness area of the “Badhotel” , hotel guests can enjoy a small wake-up espresso or Early Morning Coffee from 6:30 a.m.

Rooms with balconies are located exclusively in the “Badhotel” . Not every room category there automatically has a balcony – the exact description of your booked room is decisive.

Different room categories are available in both the “Rossini” and the “Badhotel” .

Standard double rooms for single occupancy cannot normally be booked. Dedicated single-room categories are available for solo travellers.

You can find an overview of current availability and rates on our room rates page .

Regular room cleaning takes place on every second day of your stay.

Spa towels can still be replaced daily if required. Towel replacement is independent of the regular housekeeping schedule.

Spa towels for your visit to the “Palais Thermal” or the “Vital Therme” are provided free of charge.

Pets are generally not permitted in our hotel.

An exception applies to recognised assistance dogs with official identification and appropriate markings, such as guide dogs. Accommodation may be possible by prior arrangement in the “Rossini” building .

Please contact our reception team before booking if you intend to travel with a recognised assistance dog.

Only a limited number of garage parking spaces are available directly at the hotel. Advance reservation is required.

• Hotel garage: €8.50 per hotel night, subject to availability. Maximum entrance height: 2.00 m.
• P4 “Kurzentrum” : public car park approximately 500 metres from the hotel.
• P6 “Sportplatz” : free alternative, around a 20 to 30-minute walk away.
• EV charging : There is currently no hotel-owned charging station directly at the hotel. Public charging options are available in Bad Wildbad.

If you have reserved a garage space, please do not drive directly to the garage. First report to reception in the “Rossini” .

More information about travelling by car and public parking can be found on our Directions & Location page .

Our regular room rates and packages include, among other things:

• sparkling wine breakfast buffet in the “Rossini”
• admission to the “Palais Thermal”
• use of the “Vital Therme” during your stay
• use of the fitness studio in the “Badhotel”
• one loan bathrobe per person and stay
• spa towels
• Wi-Fi throughout the hotel

If you would like additional wellness services, you can explore our massages & treatments and our wellness packages .

For special offers or different rates, the services and conditions stated in your personal booking confirmation are decisive.

• Rates: Published hotel rates include statutory VAT and exclude the applicable visitor’s tax.
• Payment: Cash, Girocard/EC card, Visa and Mastercard are accepted.
• American Express: is not accepted.
• Cancellation: Conditions may vary depending on the rate, offer or package , seasonal period or booking conditions.

For your specific reservation, only the rate, payment and cancellation conditions stated in your personal booking confirmation are binding. Further information can also be found in our Terms and Conditions .